Exceptional customer service!
Exactly what one would expect for a luxury brand. From the minute I contacted the dealership to have service done, the experience was exceptional. My questions were answered promptly, I was able to get my vehicle in quickly for service, pricing was discussed over the phone before coming in. When I arrived at the dealership, I was greeted immediately and taken care of. The service to my vehicle was excellent, it looked brand new when I picked it up. Loaner vehicle was immaculate. Kari in service went above and beyond to help me with documents for my insurance company. She even followed up with something I mentioned in passing, so thank you for paying such close attention. We were previously customers at Jaguar Calgary and had a terrible experience (see other review), so this was refreshing to see such attention paid to us!! Totally worth the 45 minute drive across the city. Even after my service, the owner called me personally to follow up and see if his dealership met our expectations! All I have to say is well done and THANK YOU for valuing our business. We will definitely be back and sharing our positive and wonderful experience. Thank you again.
Other customers satisfied
We had a great experience with Rachel Delill!
She was personable and knowledgeable. We’ll definitely seek her out next time!
I was pleased with the customer service from Gary in sales.
I also appreciated all the assistance from Celina with financing options. Last but not least, Jacob did a great job with the delivery process. Good folks to work with in an industry that sometimes doesn't live up to customer experience expectations. Thanks team!
5 Star Customer Service, 5 Star Warrenty
My overall experience with the Valentine group has been more than exceptional. Tyler Dillon is very kind, honest and true to his word. I would recommend Tyler to anyone, especially to my family and friends.
Thank you for putting your customers first!
Best Experience We’ve Ever Had Buying a Car
Thank you Land Rover Royal Oak for giving us the best experience we ever had buying a car. Bryan, the General Sales Manager, was absolutely amazing and very helpful in making sure we will end up with the car we wanted. Sunday was incredible as well, she made the financing process so much easier.
Tyler, the Sales Manager, walked us through the car to make sure we understand all the features.
Honestly, if you are looking to buy a car, we HIGHLY recommend Land Roger Royal Oak, their professionalism and help is above and beyond. We will definitely come back here soon.
